Dispatch
Orders placed before 1:00 PM Monday–Friday are dispatched the same working day. Orders placed after 1:00 PM, or on weekends and bank holidays, are dispatched the next working day. You will receive a confirmation email with tracking once your order has been dispatched.
UK Delivery Options
Free UK mainland delivery on orders of £100 or more (Royal Mail Tracked 24 or Tracked 48).
| Service | Estimated Delivery | Orders under £100 | Orders £100+ |
|---|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days after dispatch | £3.99 | FREE |
| Royal Mail Tracked 24 | 1–2 working days after dispatch | £4.99 | FREE |
| Guaranteed Next Day (order before 1PM) | 1 working day | £24.99 | £24.99 |
Northern Ireland: Royal Mail Tracked 48 £9.99, Tracked 24 £14.99. The free delivery offer does not apply to Northern Ireland.
Please note: Royal Mail Tracked 24 and Tracked 48 are estimated services, not guaranteed. The timeframes above are Royal Mail's delivery aims and begin from dispatch, not from the moment you place your order. Only our Guaranteed Next Day service carries a delivery guarantee.
United States Delivery
Orders to the United States are sent by Royal Mail Tracked International with an estimated delivery of 7–10 working days after dispatch. Shipping is charged by parcel weight:
| Parcel Weight | Cost |
|---|---|
| Up to 2kg | £15 |
| 2kg – 3kg | £25 |
| 3kg – 4kg | £35 |
| 4kg – 5kg | £45.99 |
| 5kg – 7.5kg | £59.99 |
| 7.5kg – 10kg | £76.99 |
| 10kg – 15kg | £110.99 |
| 15kg – 20kg | £133.99 |
Delivery Duties Paid. US orders are shipped Delivery Duties Paid. Import duties and taxes are settled by Raid Supply before delivery — there is nothing further to pay when your parcel arrives.
Europe Delivery
Orders to Germany, Austria, Ireland, France, Spain, Italy, the Netherlands, Belgium, Poland, Greece, Croatia, Sweden, Norway and Denmark are sent by Royal Mail Tracked International with an estimated delivery of 5–8 working days after dispatch. Shipping is charged by parcel weight:
Zone 1: Ireland, France, Germany, Denmark. Zone 2: Austria, Belgium, Netherlands, Spain, Italy, Poland, Sweden, Croatia, Greece. Zone 3: Norway.
| Parcel Weight | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Up to 1kg | £9.99 | £9.99 | £9.99 |
| 1kg – 2kg | £12.99 | £12.99 | £12.99 |
| 2kg – 3kg | £15.99 | £15.99 | £15.99 |
| 3kg – 4kg | £19.99 | £19.99 | £19.99 |
| 4kg – 5kg | £19.99 | £47.99 | £51.99 |
| 5kg – 7.5kg | £21.99 | £57.99 | £71.99 |
| 7.5kg – 10kg | £24.99 | £62.99 | £90.99 |
| 10kg – 15kg | £32.99 | £72.99 | £104.99 |
| 15kg – 20kg | £39.99 | £79.99 | £113.99 |
Prices shown in your local currency at checkout include import duties and VAT — there is nothing further to pay on delivery. Full details: International Delivery – US & Europe.
Bulk and job-lot orders. Rates run to a 20kg parcel, which covers every job lot on the site (a 10-pair boot job lot is 17–19kg). Orders over 20kg are split into more than one parcel — email info@raidsupply.com for a combined quote before ordering.
Delivery Times May Vary
While the vast majority of orders arrive within the estimated window, delivery times can occasionally be longer for reasons outside our control, including:
- Royal Mail or courier network delays, industrial action, or local staffing shortages
- Peak periods such as Black Friday, Christmas, and seasonal sales
- Severe weather or transport disruption
- Incomplete or inaccurate delivery addresses
- Deliveries to remote areas, including the Scottish Highlands, islands, and Northern Ireland
- Customs inspection and processing on international orders
Delays of this nature do not qualify orders for cancellation, refund, or chargeback, as the goods remain in transit and will be delivered. If your order is delayed, please contact us before raising a dispute — we can track every parcel and resolve issues far faster than a dispute process can.
Late or Missing Parcels
In line with Royal Mail policy, a UK parcel is not classed as lost until 10 working days after the due delivery date, and an international parcel until 25 working days. Once these periods have passed, contact us and we will either send a replacement or issue a full refund — whichever you prefer.
If tracking shows your parcel as delivered but you have not received it, check with neighbours and any safe places at the property, then contact us within 7 days so we can open an investigation with the carrier.
Guaranteed Next Day Service
Orders placed before 1:00 PM Monday–Thursday on the Guaranteed Next Day service are delivered the next working day. Orders placed before 1:00 PM on Friday are delivered Monday (excluding bank holidays). If a guaranteed delivery arrives late, we will refund the delivery charge in full. This refund applies to the shipping fee only, not the order value.
Your Address
Please check your delivery address carefully at checkout. We dispatch to the address provided and cannot be held responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us as undeliverable due to an address error, we will refund the order minus the original shipping cost, or re-dispatch at the standard shipping rate.
Other International Orders
For destinations not listed above, delivery times vary and are estimates only. Orders may be subject to import duties, taxes, and customs processing in the destination country; these charges are the responsibility of the recipient and are not included in our prices. Customs delays do not qualify as late delivery.
Questions
If you have any questions about your delivery, contact us at info@raidsupply.com with your order number and we will respond within one working day.