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Returns centre

Start your return here. It takes two minutes. You will get a return reference on screen — write it on a slip inside your parcel so we can match it to your order.

  1. Your orderStep 1
  2. Items & reasonsStep 2
  3. Your detailsStep 3
  4. Send it backStep 4

Find your order

Enter the order number from your confirmation email and the email address you ordered with. Returns are accepted within 30 days of delivery.

On your confirmation email it looks like #1842. The # is optional.

Enter your order number.

Enter the email address you used at checkout.

The date on your confirmation email.

Enter the date of your order.

We could not match that order.

What are you sending back?

Tick each item, tell us why, and how many. If something is faulty, damaged or not what you ordered we need photos and a short description of the problem.

    Select at least one item, and complete the reason, description and photos where they are asked for.

    Your details

    So we can confirm your return and get back to you.

    Enter your name.

    Graded surplus is genuine used kit. Wear consistent with the grade you bought is not a fault. Nothing is refunded or exchanged until the goods are back with us and checked.

    Please confirm all three boxes.

    Return request received

    Write the reference below on a slip of paper inside the parcel, or on the outside of the box. Without it we cannot match your parcel to your order.

    Return reference —

      Send it to

      Raid Supply Ltd Returns [address line 1] [town] [postcode]

      We will email you to confirm the return before you post anything. Get proof of postage — you are responsible for the parcel until it reaches us. Once it arrives and has been checked we will process your refund or exchange.

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